Support
We are glad to help with the vstock mobile app and web application.
Contact us
Please write to [email protected]. We answer on working days.
Please tell us your organisation's name and what you were doing. If a message showed a reference code, please quote it. Please never send your password.
I cannot sign in
Choose “Forgot password?” on the sign-in page. If this does not help, or your work e-mail address has changed, please ask your organisation's administrator.
How do I get an account?
Your organisation's administrator invites you. If your organisation does not use vstock yet, please write to [email protected].
Can I count without a signal?
Yes. The audits assigned to you stay on your device, and your counts are sent when you are back online. Please do not sign out with “remove all data” before everything has been sent.
How do I delete my account and data?
In vstock on the web, open your account, then “Privacy and your data”, and choose “Request erasure”. You may also write to [email protected] from the address on your account.
Your account and personal details are removed where the law allows, and records we must keep for financial and audit reasons are anonymised. We answer within one month, and once it is completed you can no longer sign in.
To clear your device at once, sign out of the mobile app with “remove all data”. More details are in our Privacy policy.